October 14, 2016

Burnaby Housing and Outreach Hub

Outreach workers estimate that 250-300 people in Burnaby are dealing with the issue of homelessness right now.

Every story is unique, but we also find common patterns including addiction, mental illness, limited income, and inability to find affordable housing. Welfare payments and other government income assistance do help, but the maximum housing allowance available to a single person on welfare is $375 per month. Without housing, it is extremely difficult for these individuals to stabilize and improve their quality of life. Adding to the difficulty, there is much social stigma around those who face homelessness. It is often unknown that homelessness can result from many factors currently outside of someone's control. Some of these include threat of harm, untreated mental illness, drug or alcohol addictions, and loss of family, friends, employment, relationships, or housing. We are making a difference. By supplying outreach services, referrals, practical assistance, advocacy, and life-skills coaching, we are helping to alleviate homelessness one person at a time.

Homeless Outreach Program (HOP)

Through the HOP, our staff work to build relationships with individuals facing homelessness in the community. This program includes referrals to other community services, practical assistance with life on the street such as access to food and clothing, advocacy, and life-skills coaching. HOP aims to maintain a confidential, low barrier, multi-faceted program that assists anyone in need of help.

Homeless Prevention Program (HPP)

HPP is an enhancement to HOP that focuses on the prevention of homelessness by targeting services to individuals and families who are homeless or at risk of homelessness due to crisis or transition. We work with
  • Families
  • Women leaving Violence
  • Youth at Risk
  • Individuals leaving Correctional Systems
  • Individuals leaving Health Care Systems
  • Aboriginal descent
Much like the HOP, this program also works with clients to stabilize their housing status and connect them to appropriate resources so that they may graduate and live independently.
PHS van

Homeless Partnership Strategy (HPS)

This federal government initiative provides funding for our housing-first approach to homelessness. HPS funding helps to subsidize our HOP clients as they seek a place to live. Prioritizing housing has proven to be an effective method in helping our clients to find stability and recovery in their lives. This approach is tailored to a high-need clientele who have been homeless for a certain period of time.

Landlord Commitment

We work in collaboration with local landlords to help our clients find suitable housing. Acting as a bridge between tents and landlords, we help with minor repairs as well as any conflicts or evictions. We meet with clients regularly to support them in working towards their goals and serves as a first point of contact for both the client and the landlords.


To better our services, our outreach staff go out to the communities on a weekly basis to provide direct services. They can be found at
  • South Burnaby United Church Where: 7591 Gray Avenue (@ Rumble) When: Every Tuesday from 11 AM to 1 PM
  • Southside Community Church Where: 7135 Walker Avenue (by High Gate area) When: Every Thursday from 9 AM to 11 AM
  • St. Stephen Church Where: 9887 Cameron Street When: Every Monday from 10AM to 2PM
  • Bob Prittie Public Library Where: 6100 Willingdon Avenue
With the growing demands to see our outreach workers, these places have become an essential part of the community where our clients can come and congregate in a low-barrier environment. Those who are facing homelessness come to these places to find resources, food, clothing, and support.
Client filling out a form